RETURN POLICY

Our Sweet & Simple Return Policy

We want you to be happy. 

If our products do not meet all of your expectations and/or needs simply return or exchange any product(s) within 30 days for a refund (excluding shipping/handling costs).

To exchange or return any product please email us first at:   service@sweetwaterwear.com  OR call us at  1.888.275-1625  (9 AM to 6 PM HI Standard Time)

Returning by mail
Within the US: Returned items must be sent via insured, prepaid Regular US Mail. Ensuring your return allows you to track your parcel with the US Postal Service. 
Please Note: We cannot accept CODs or courier deliveries.

Outside the US: Ship goods prepaid, by insured ground shipping. To avoid unnecessary delays, please write “U.S. Goods returning” on the outside of the package. 

 Please Note: Do not return items by UPS or other carriers, as duty and / or brokerage fees will be charged, and your return will be refused by Sweet Waterwear, LLC 

If you are requesting an exchange, please remember to include sufficient payment for the return postage. Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment.

Please note: Our Processing Center cannot accept returns in person. Please contact us by email- service@sweetwaterwear.com or call us at   1.888.275-1625  (9 AM to 6 PM HI Standard Time) prior to returning any merchandise.


Please DO NOT ship goods to our P.O. Box in Honolulu, HI.

Mahalo nui

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